5 Customer Service Mistakes to Avoid in the Hospitality Industry
Customer service plays a huge role in the hospitality industry. The hospitality industry won’t be present if there aren’t customers, right? This industry consists of lodging, event planning, travel and tourism, hotels, motels, resorts, tourism agencies, restaurants, bars, etc. It is indeed a broad industry. Even though the aforementioned facts are nothing new, these mistakes […]
Read More
Why Customer Churn happens & [How To Prevent It?]
There’s not a single business on the market that can doesn’t deal with this issue. Some people call it customer churn while others call it “customer attrition”. Either way, the definition is the same. Fortunately, as a business, you can find out what this means, and how does it happen and we will give you […]
Read More