Trends That Will Shape The Customer Support Industry In 2022
Every industry on the market evolves, and the customer support industry isn’t different at all. Each year, there are new trends whose importance is crucial for businesses. So, what are the trends that will shape the customer support industry in 2022? #1 Integration of AI Chatbots With the introduction of Artificial Intelligence, this technology transformed […]
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Why Customer Churn happens & [How To Prevent It?]
There’s not a single business on the market that can doesn’t deal with this issue. Some people call it customer churn while others call it “customer attrition”. Either way, the definition is the same. Fortunately, as a business, you can find out what this means, and how does it happen and we will give you […]
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Which industries use call centers the most?
Customer care is one of the key aspects that every business aspires to achieve and there’s a reason for that. Namely, businesses are run by the people and exist for the people, since without customers, there won’t be a profit, no matter the industry. However, some industries rely on call centers more than others. So, […]
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What’s the difference between inbound and outbound call centers?
Inbound and outbound. These words are nothing new in the marketplace, in fact, most of the time they go in conjunction with one another and this leads to misconceptions. Hence, understanding their importance can be crucial for your business, and that’s why, in this article, you will finally find out what do they mean, and […]
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