5 Must-have Customer Service Skills in 2022
Customer service skills have’ stopped evolving, since the foundation of the modern customer support industry. Customers agents` job is fairly demanding to say the least. However, this is nothing new since we are speaking about a competitive market that changes dynamically! Hence, It is necessary to have the right skills as call agents, and of […]
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Trends That Will Shape The Customer Support Industry In 2022
Every industry on the market evolves, and the customer support industry isn’t different at all. Each year, there are new trends whose importance is crucial for businesses. So, what are the trends that will shape the customer support industry in 2022? #1 Integration of AI Chatbots With the introduction of Artificial Intelligence, this technology transformed […]
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6 Most Important Soft Skills For Call Center Agents
Call center agents and the overall customer support department play the main role in creating a truly satisfying customer experience. In general, soft skills are kind of underrated, especially when it comes to the customer service team. Unfortunately, if certain soft skills aren’t met, your business can expect a rapid downfall. Or even better said, […]
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5 Customer Service Mistakes to Avoid in the Hospitality Industry
Customer service plays a huge role in the hospitality industry. The hospitality industry won’t be present if there aren’t customers, right? This industry consists of lodging, event planning, travel and tourism, hotels, motels, resorts, tourism agencies, restaurants, bars, etc. It is indeed a broad industry. Even though the aforementioned facts are nothing new, these mistakes […]
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Top 5 Most Common Customer Support Mistakes
“Customer is always right”. We hear this proverb many times this popular phrase became synonymous with doing business. In practice, this proverb acts as a competitive indicator that can hit or completely miss your business targets. Businesses are not immune from making mistakes and unfortunately, customer support is one of those mistakes to which businesses […]
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