How To Create a Customer Journey Map Properly
Creating a customer journey map is a fantastic way of getting a greater picture of how your customers engage with your brand/services. Businesses often neglect the fact that customer success does not end or start at a certain point of sale. In this article, you will find out what is customer journey map, how to […]
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5 Customer Service Mistakes to Avoid in the Hospitality Industry
Customer service plays a huge role in the hospitality industry. The hospitality industry won’t be present if there aren’t customers, right? This industry consists of lodging, event planning, travel and tourism, hotels, motels, resorts, tourism agencies, restaurants, bars, etc. It is indeed a broad industry. Even though the aforementioned facts are nothing new, these mistakes […]
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