5 Customer Service Mistakes to Avoid in the Hospitality Industry
Customer service plays a huge role in the hospitality industry. The hospitality industry won’t be present if there aren’t customers, right? This industry consists of lodging, event planning, travel and tourism, hotels, motels, resorts, tourism agencies, restaurants, bars, etc. It is indeed a broad industry. Even though the aforementioned facts are nothing new, these mistakes […]
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Top 5 Most Common Customer Support Mistakes
“Customer is always right”. We hear this proverb many times this popular phrase became synonymous with doing business. In practice, this proverb acts as a competitive indicator that can hit or completely miss your business targets. Businesses are not immune from making mistakes and unfortunately, customer support is one of those mistakes to which businesses […]
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What’s the difference between inbound and outbound call centers?
Inbound and outbound. These words are nothing new in the marketplace, in fact, most of the time they go in conjunction with one another and this leads to misconceptions. Hence, understanding their importance can be crucial for your business, and that’s why, in this article, you will finally find out what do they mean, and […]
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