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Building Customer Loyalty: 4 Ways To Earn Trust [Part I]
Building customer loyalty is one of the most challenging tasks for a business, regardless of whether it is a new or an already established one. Nowadays, we are living in a world of “consumerism”, but what has evolved is that customers also need business relationships. Once they purchase, that doesn’t necessarily mean that they are […]
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5 Best Ways to Deal With an Angry Customer
Dealing with angry customers is one of the most common scenarios that customer reps encounter throughout their working day. Understanding how customers feel in a specific situation can greatly improve or worsen their experience. You shouldn’t worry though, not at all. In this article, we will bring you 5 tips that will help you a […]
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Customer lifetime value: Why Is it Important and How To Calculate It?
Customer lifetime value is one of the most important metrics on which you should fully focus. Its importance can help you grow your business, and prevent losing customers. In this article, you will find the last piece of the puzzle and everything you know regarding this topic. Including the customer lifetime value formula and the […]
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Why Customer Churn happens & [How To Prevent It?]
There’s not a single business on the market that can doesn’t deal with this issue. Some people call it customer churn while others call it “customer attrition”. Either way, the definition is the same. Fortunately, as a business, you can find out what this means, and how does it happen and we will give you […]
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