Customer Service Interview: Insider Tips To Ace Your Interview
Preparing for a customer service interview can be both, exciting and stressful, especially if you don’t know what to expect or have previous experience in this industry. Most of the time, it takes more than demonstrating your skills and working knowledge. You have to show that you stand out from the others. Why would the […]
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Customer Complaints: 5 Ways To Turn Them Into Opportunities
Receiving customer complaints can be disheartening and frustrating for business owners and managers. Mistakes do happen, and that’s a part of doing business. What shouldn’t be happening is not focusing on resolving those complaints. The more you wait, the higher chances for customers to churn will be. However, businesses must understand that they should see customer […]
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How Can ChatGPT Help Your Customer Service
ChatGPT is one of the most popular inventions of the 21st century for sure. As a matter of fact, since its release, people learned that AI can do wonders by pushing the boundaries of offering solutions. This invention offers enormous possibilities to many businesses across the globe, and guess what? Customer service is one of […]
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Customer Service Job – Why You’d Like a Career In This Industry?
A customer service job can be a superb ideal career opportunity for everyone who wants to sharpen their skills in a highly competitive environment. If you recently started thinking about kickstarting your career in customer service, then you’re in the right place! In this article, you will find why the customer support career is the […]
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Ways To Manage Stress For Customer Service Reps
Be sure that there are ways to manage stress, although most of us think that that’s impossible, especially when working in the customer service industry. Day by day, professionals that work in the customer service industry must cope with different situations due to the fast-paced environment. So, understanding how to cope with stress is essential, […]
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5 Best Ways to Deal With an Angry Customer
Dealing with angry customers is one of the most common scenarios that customer reps encounter throughout their working day. Understanding how customers feel in a specific situation can greatly improve or worsen their experience. You shouldn’t worry though, not at all. In this article, we will bring you 5 tips that will help you a […]
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5 Must-have Customer Service Skills in 2022
Customer service skills have’ stopped evolving, since the foundation of the modern customer support industry. Customers agents` job is fairly demanding to say the least. However, this is nothing new since we are speaking about a competitive market that changes dynamically! Hence, It is necessary to have the right skills as call agents, and of […]
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6 Most Important Soft Skills For Call Center Agents
Call center agents and the overall customer support department play the main role in creating a truly satisfying customer experience. In general, soft skills are kind of underrated, especially when it comes to the customer service team. Unfortunately, if certain soft skills aren’t met, your business can expect a rapid downfall. Or even better said, […]
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