Customer Complaints: 5 Ways To Turn Them Into Opportunities
Receiving customer complaints can be disheartening and frustrating for business owners and managers. Mistakes do happen, and that’s a part of doing business. What shouldn’t be happening is not focusing on resolving those complaints. The more you wait, the higher chances for customers to churn will be. However, businesses must understand that they should see customer […]
Read More
Customer Service Job – Why You’d Like a Career In This Industry?
A customer service job can be a superb ideal career opportunity for everyone who wants to sharpen their skills in a highly competitive environment. If you recently started thinking about kickstarting your career in customer service, then you’re in the right place! In this article, you will find why the customer support career is the […]
Read More
6 Most Important Soft Skills For Call Center Agents
Call center agents and the overall customer support department play the main role in creating a truly satisfying customer experience. In general, soft skills are kind of underrated, especially when it comes to the customer service team. Unfortunately, if certain soft skills aren’t met, your business can expect a rapid downfall. Or even better said, […]
Read More
Top 5 Most Common Customer Support Mistakes
“Customer is always right”. We hear this proverb many times this popular phrase became synonymous with doing business. In practice, this proverb acts as a competitive indicator that can hit or completely miss your business targets. Businesses are not immune from making mistakes and unfortunately, customer support is one of those mistakes to which businesses […]
Read More
Which industries use call centers the most?
Customer care is one of the key aspects that every business aspires to achieve and there’s a reason for that. Namely, businesses are run by the people and exist for the people, since without customers, there won’t be a profit, no matter the industry. However, some industries rely on call centers more than others. So, […]
Read More