5 Must-have Customer Service Skills in 2022
Customer service skills have’ stopped evolving, since the foundation of the modern customer support industry. Customers agents` job is fairly demanding to say the least. However, this is nothing new since we are speaking about a competitive market that changes dynamically! Hence, It is necessary to have the right skills as call agents, and of […]
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6 Most Important Soft Skills For Call Center Agents
Call center agents and the overall customer support department play the main role in creating a truly satisfying customer experience. In general, soft skills are kind of underrated, especially when it comes to the customer service team. Unfortunately, if certain soft skills aren’t met, your business can expect a rapid downfall. Or even better said, […]
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