Why Customer Experience Management is crucial for your business?
Customer experience management and its acronyms like “CEM”, and “CXM are among the most popular letters that you can read on the Internet. Especially when it comes to business or customer support. Understanding these things can guarantee your business significant growth! Are you ready to find out why customer experience management is crucial for […]
Read More
Trends That Will Shape The Customer Support Industry In 2022
Every industry on the market evolves, and the customer support industry isn’t different at all. Each year, there are new trends whose importance is crucial for businesses. So, what are the trends that will shape the customer support industry in 2022? #1 Integration of AI Chatbots With the introduction of Artificial Intelligence, this technology transformed […]
Read More
5 Customer Service Mistakes to Avoid in the Hospitality Industry
Customer service plays a huge role in the hospitality industry. The hospitality industry won’t be present if there aren’t customers, right? This industry consists of lodging, event planning, travel and tourism, hotels, motels, resorts, tourism agencies, restaurants, bars, etc. It is indeed a broad industry. Even though the aforementioned facts are nothing new, these mistakes […]
Read More