Customer service skills have' stopped evolving, since the foundation of the modern customer support industry. Customers agents` job is fairly Read more
Customer experience management and its acronyms like "CEM", and "CXM are among the most popular letters that you can read Read more
The team of Legendary-Swiss wishes you Merry Christmas and happy holidays! It is indeed the most wonderful time of the Read more
Every industry on the market evolves, and the customer support industry isn't different at all. Each year, there are new Read more
Call center agents and the overall customer support department play the main role in creating a truly satisfying customer experience. Read more
Customer service plays a huge role in the hospitality industry. The hospitality industry won't be present if there aren't customers, Read more
There's not a single business on the market that can doesn't deal with this issue. Some people call it customer Read more
"Customer is always right". We hear this proverb many times this popular phrase became synonymous with doing business. In practice, Read more
Customer care is one of the key aspects that every business aspires to achieve and there's a reason for that. Read more
Inbound and outbound. These words are nothing new in the marketplace, in fact, most of the time they go in Read more